Delivery Method
Deliveries are exclusively carried out by external courier services to the address specified during the order creation process.

Courier Services
Our deliveries are facilitated through Eco Logistics Service LLC, Kumanovo

Shipping Costs
For orders whose value is under 3490 denars, the package for delivery is 170 denars. For orders whose value is over 3490 denars, shipping is free.

Free Shipping
By creating an order equal to or greater than 3490 denars, the delivery is free.

Delivery Timeframe
Our standard delivery time is within 5 working days. Delivery period may be extended if there are non-working days within the specified timeframe or if your order coincides with a promotional sale.

Important Delivery Information
Deliveries are made Monday to Friday, from 8 AM to 3 PM, to the address indicated in the order. Holidays are not considered working days. Please ensure that someone is available to receive the shipment at the specified delivery address during these hours. You will be asked to sign a delivery note provided by the courier upon delivery. If the courier is unable to find you at the given address, they will attempt to contact you by phone again, using the number you provided when placing your order. You can then arrange an alternative delivery date. If, even on the second attempt, the courier cannot reach you, the parcel will be returned to us. The shipping cost for the initial delivery attempt is covered by Biana Shoes. If the courier returns the order due to unsuccessful contact with the customer, and the customer still wishes to receive it, the delivery cost becomes the responsibility of the customer.