This Privacy Policy outlines how Biana Shoes, LLC, Kumanovo (referred to as the "Controller" hereinafter) collects, utilizes, and manages data obtained from individuals as subjects of personal data (referred to as "You," "the subjects," or "users" hereinafter) when they visit the website located at www.bianashoes.mk (referred to as the "website" hereinafter) and/or use Biana Shoes's web sales service, which is extensively explained in the sections titled "How to Buy" and "Delivery." By accessing the website, you confirm that you have read, comprehended, and consented to the terms stated in this Privacy Policy.
1. What Personal Data We Collect
When you visit our website, we collect and process your personal data that you voluntarily provide during your website registration (profile creation) and when using our online shopping service (product ordering and payment). By taking any of these actions, you are providing your consent for us to process your personal data for the purposes for which they are provided.
During your website registration and profile creation, Biana Shoes processes the following personal data:
- • Your first and last name
- • Address
- • Phone number
- • Email address
When you use our online shopping service, Biana Shoes processes the same personal data:
- • Your first and last name
- • Address
- • Phone number
- • Email address
If you utilize our Refund service, Biana Shoes processes your personal data and the following information:
- • Your first and last name
- • информации за Вашата трансакциска сметка
When you utilize the Contact Information Service, Biana Shoes processes the following personal data:
- • Your first and last name
- • Email address
When you opt to use our Newsletter (Email) service, Biana Shoes processes the following personal data:
- • Email address
Additionally, our website utilizes a "Cookies" tool, which gathers data including your internet browser's name, your computer type, technical information about your website connection such as operating system and internet service provider, and unique IP (Internet Protocol) addresses assigned by your provider, varying for each user. The collection and processing of this data are contingent upon your consent and acceptance of our "Cookies" tool. For more comprehensive information, kindly review our Cookie Policy.
2. Method of Collecting Personal Data
Your personal data is collected directly from you, when you submit it during website registration and while using our online shopping service, and automatically through the "Cookies" tool if you have consented to it (please review our Cookie Policy for more details).
3. Purposes of Data Collection and Processing
Biana Shoes collects and processes your personal data solely for the purposes for which they were provided. These purposes include:
- • Enabling the online use of our services and products. on-line користење на нашите услуги и производи;
- • Administering the content, promotions, surveys, and other site functionalities to enhance its quality and the services we provide.
- • Promptly informing users about our products, actions, and promotions related to our products (direct marketing). Please refer to point 5 for more detailed information.
- • Facilitating the completion of online orders accessible on our website www.bianashoes.mk, (timely and accurate delivery and the collection of payment for sold items.)
- • Managing refunds.
- • Establishing contact with you via email.
4. Personal Data Processing Method and Data Storage Terms
Your personal data will only be processed for the specific purpose for which it was originally collected. The personal data we collect is processed using mechanical and/or electronic means and is accessible only to individuals employed/engaged by the Controller who are authorized and capable of performing analyses. This processing strictly adheres to the principles outlined in the Law on the Protection of Personal Data, ensuring the privacy and security of your information. Biana Shoes conducts the processing of your personal data in strict accordance with the regulations governing the protection of personal data in the Republic of North Macedonia. We diligently implement all required technical and organizational measures to maintain the confidentiality and security of your personal data during the processing phase.
Additionally, Biana Shoes employs security measures throughout the collection, storage, and processing of information to safeguard against unauthorized access, alteration, disclosure, or destruction of both your personal data and non-personal data stored on our website.
If you choose to withdraw your consent for the processing of your personal data, your data will be deleted, with the exception of any personal data that Biana Shoes is legally obligated to retain within a specified period as defined by the Law on Archival Material or other relevant legislation. Your data privacy and rights are respected, and we will comply with applicable legal obligations.
Biana Shoes processes your personal data from the time of your registration on the website and the creation of your profile until you choose to withdraw your consent, or until you decide to delete your profile, at which point you may also request us to do so on your behalf.
For personal data related to your use of the online shopping service, Biana Shoes is legally obliged to retain all documents and records containing your personal data pertaining to completed sales and payments for a period of 3 (three) years or for a longer duration mandated by law, as required for maintaining accounting records and documents related to paid transactions in compliance with the Law on archival operations.
When utilizing the Contact Information service, Biana Shoes retains your personal data until you choose to withdraw your consent, unless such data was provided for the purpose of exercising your rights related to a purchased product. In the latter case, Biana Shoes retains the data for a period of 1 (one) year.
When you opt to use our Newsletter (Email) service, Biana Shoes retains your personal data until you decide to withdraw your consent.
5. Policy on Personal Data Processing for Direct Marketing Purposes
We may utilize your personal information to send you direct marketing communications regarding our products and services, as well as related services, which encompass updates on our latest products and upcoming events. These communications may be delivered through various means, such as email, posts, SMS, telephone, or targeted internet advertising. We exercise discretion in our direct marketing efforts, ensuring that they remain at a reasonable and proportionate level. Our goal is to send you communications that we believe will be engaging and pertinent to you, based on the data we possess about your preferences and interests.
We employ your personal data for direct marketing purposes solely with your explicit consent, which you have the right to grant when accessing and utilizing our services. When registering as a new user, you have the option to provide your consent by selecting the checkbox labeled "I want to receive news on my e-mail address for," and additionally, you have the choice to grant consent for receiving news about either the men's collection, women's collection, or both. It's important to note that selecting this option is not obligatory for new user registration.
You possess the right to request, at any point, that we refrain from sending you marketing communications and abstain from using your personal data for direct marketing profiling purposes. To opt out of receiving email newsletters and other marketing communications, you can easily follow the provided instructions by clicking on the opt-out links found at the bottom of our emails, where you'll typically see a message like: "To unsubscribe from this newsletter, please click here."
You can also conveniently assert your rights by contacting us:
Email: online.bianashoes@yahoo.com
6. Your Rights as Data Subjects
In line with the regulations outlined in the Law on Personal Data Protection, you, as individuals whose personal data is under our processing, hold the following rights:
- • To receive comprehensive information from Biana Shoes regarding the methods employed in personal data processing, including the alignment of personal data usage with its intended purpose.
- • To request Biana Shoes to enhance, amend, and/or update your personal data in cases where it is found to be incomplete, inaccurate, or outdated. You can initiate this request, and Biana Shoes is obligated to address it within 15 days and rectify the personal data accordingly.
- • To request Biana Shoes to restrict the processing of your personal data by specifying which data should be retained.
- • To request Biana Shoes to delete your personal data, with Biana Shoes obligated to do so within 30 days upon receiving your deletion request, provided it complies with the conditions stipulated in the Law on Personal Data Protection.
- • To submit a request to Biana Shoes to withdraw your previously granted consent for personal data processing.
- • To lodge an objection with Biana Shoes concerning the manner in which your personal data is being processed.
- • To opt out or unsubscribe from the processing and utilization of your personal data for direct marketing purposes.
За остварување на овие права, може да не контактирате исклучиво на:
Email: online.bianashoes@yahoo.com
You may also contact our designated Personal Data Protection Officer:
Email: online.bianashoes@yahoo.com
If you wish to express any objections regarding the processing of your data by Biana Shoes, you have the right to contact the Personal Data Protection Agency at the following address:
Personal Data Protection Agency,
Blvd. "Goce Delchev" no. 18, Skopje
https://www.dzlp.mk/
info@privacy.mk
7. Sharing Data with Third Parties
Your personal data may only be shared with competent authorities and authorized third-party processors in accordance with the permissions granted by the Controller, and this sharing must adhere to the conditions and limitations stipulated by the Law on Personal Data Protection.
8. Providing Personal Data to Foreign Countries
Biana Shoes does not provide personal data to foreign countries.
9. Updates to Privacy Policy by the Controller
The Controller reserves the right to make amendments to this Privacy Policy at any given time by publishing the revised Privacy Policy text on our website, along with the date of the update. Such alterations to the Privacy Policy become effective immediately upon their release. We encourage you to periodically review the Privacy Policy and stay informed about any potential changes. By persisting in accessing and using our website, users consent to these modifications and acknowledge the terms set forth in this Privacy Policy.
10. Date of publication of this Privacy Policy
09.26.2023